Refund Policy

Last updated: March 2026

Thank you for choosing the products and services of Yoya Mobile (“Company”, “we”, “us”, or “our”). This Refund Policy applies to our website and our suite of mobile applications, including but not limited to Colorify, Puzzly, Monster, and Flow.

Please note that to the extent permitted by applicable law, all purchases are non-refundable and non-exchangeable, unless otherwise stated herein or required by mandatory local consumer protection laws.

1. Global Refund Policy

Generally, all fees paid for subscriptions or digital assets are non-refundable. Because each AI-driven interaction (generating a coloring page, converting a photo, or creating a puzzle) generates significant server and model processing costs, the service is considered "consumed" once used.

As a baseline rule, refunds are only available if:

  • Your request is made within 3 days from the date of the initial purchase; AND

  • You have performed fewer than 5 AI generations/creations (e.g., creating 5 coloring pages or puzzles) across our apps.

If more than 5 generations have been made or the 3-day window has passed, the service is deemed fully consumed, and no refund will be issued.

2. Platform-Specific Refund Procedures

The method for requesting a refund depends on where you purchased the subscription:

  • Apple App Store: Refunds are processed exclusively by Apple. We do not have the technical ability to issue refunds for App Store transactions. Please visit reportaproblem.apple.com.

  • Google Play Store: Refunds are generally handled by Google. You can request a refund through the Google Play console within 48 hours of purchase.

  • Direct/Web Purchases (Paddle): If you purchased via our website or a direct payment link managed by Paddle (our Merchant of Record), refund requests must be sent to support@yoyamobile.co.

3. Country-Specific Rights

(a) EU / EEA / UK / Turkey If you are a consumer located in these regions, you have a 14-day legal right of withdrawal. However, BY COMPLETING YOUR PURCHASE AND ACCESSING THE PREMIUM AI FEATURES, YOU EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE DIGITAL SERVICE AND ACKNOWLEDGE THAT YOU WAIVE YOUR RIGHT OF WITHDRAWAL ONCE THE CONTENT IS ACCESSED. Refunds will only be considered if the "Global Refund Policy" criteria (3 days / <5 generations) are met.

(b) South Korea / Mexico / Brazil / Taiwan In accordance with local laws, you may request a refund within 7 calendar days of purchase, provided you have not performed more than 5 AI generations.

4. Technical Defects

If you experience persistent technical issues solely attributable to our platform (e.g., a bug that prevents generating content) and our support team cannot resolve it within a reasonable time, you may be eligible for a partial or full refund. Documentation (screenshots or error logs) will be required.

5. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • The 3-day (or relevant country-specific) window has expired.

  • The usage threshold (5 generations) has been exceeded.

  • The user "changed their mind" after using the AI features.

  • Account termination due to a breach of our Terms of Service.

6. Chargebacks and Disputes

Initiating a chargeback or reversing a payment without first contacting our support team may lead to the immediate termination of your account and access to our services. We reserve the right to dispute unauthorized chargebacks by providing evidence of service usage to the relevant financial institution.

7. How to Request a Refund

For purchases made directly through our website (via Paddle), please contact us at: Email: support@yoyamobile.co

Your email should include:

  1. Your Account Email/ID.

  2. The Transaction ID (from your receipt).

  3. The reason for the refund request.